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Warby Parker is a premium eyewear retailer that was founded in 2010. Since then, they’ve become a leading name in the eyewear industry.
They set themselves apart from the competition by designing, manufacturing, selling, and distributing all of their products themselves. They use high-quality materials, and their prices are generally lower than the competition.
Frame Materials: 10/10
Lens Materials: 9/10
Customer Service: 10/10
In-Store Experience: 10/10
Warby Parker has U.S. retail locations in 33 states, as well as one in Vancouver and two in Toronto. They also ship their products across the U.S. and parts of Canada. The company offers:
Besides their polished designs, innovative incentives, and affordable prices, there are two things that set them apart from other eyewear retailers: their app that features a Virtual Try-On tool and their Home Try-On program.
Warby Parker’s Virtual Try-On feature is available on their mobile app. Unfortunately, the app is only available for iPhone users (X and above). Android users will have to borrow a friend’s phone or use the website.
The app is beautifully designed in terms of both aesthetics and user experience. While you’re browsing frames, you can swipe down to instantly “try them on”. Or you can add several frames to your favorites, fire up the Virtual Try-On tool, and swipe from left to right to compare your top frames side-by-side.
The Virtual Try-On tool gives you a pretty lifelike representation of how the glasses will look on your face. I loved using this tool to try on several different pairs. It was fun to screenshot my favorites and send them to my friends for their input.
However, it doesn't tell you how the glasses will fit or feel on your face. Luckily, Warby Parker thought of that. That's why they developed their Home Try-On program.
Warby Parker’s Home Try-On Program is one of the pillars of their success. This sets them apart from many other online retailers. And a few others have added this option to their purchasing process because customers love it so much.
This program allows you to select up to five frames and have them shipped to your house for free. You have five days to try on the frames (they will have non-prescription lenses in them). You can test the frames for looks, durability, and comfort level, something missing from many other online eyewear purchases.
Once you’ve tried all the frames, you can mark which pair(s) of frames you want to keep or order them online right away. They’ll add your prescription to your order and send you your new pair of glasses. Then you simply ship the set back to Warby Parker.
Shipping is free both ways, even if you decide you don’t want any of the frames.
*Not all frames are available for the Home Try-On Program. However, the majority of frames on their website are. You can flip a switch while you’re browsing to add a filter, so all the frames you’re looking at are available for Home Try-On.
I recommend using their app (if possible) to shop Warby Parker. Filter frames for Home Try-On availability. Then use the Virtual Try-On tool to narrow down your selection to five frames. Add them all to your cart and have them shipped right away!
Warby Parker glasses and lenses range in price from about $95 to $295. All frames come with several free add-ons, with additional options available for an extra cost.
Here’s what you can expect to pay for a pair of Warby Parker glasses:
Warby Parker is an in-network provider for many vision plans, including UnitedHealthcare, Spectera, VSP, EyeMed, Cigna, Humana, DavisVision, Anthem, Aetna, NVA, and an out-of-network provider for more carriers. You can find your benefits using their insurance page or check directly with your insurance provider.
They also allow you to use a flexible spending account (FSA) or health savings account (HSA) to pay for prescription glasses, sunglasses, contact lenses, and eye exams as long as your FSA/HSA is connected to a major credit card.
Overall, Warby Parker is more affordable than many premium eyewear retailers. However, they aren't as cheap as some budget retailers, such as Zenni Optical or Walmart.
Warby Parker shipping times are generally very good. You can expect anything you order from them to arrive in 10 days or less. All shipping is free unless you choose expedited shipping for an additional $20. This generally cuts the turnaround time in half.
They have added a disclaimer regarding COVID on their shipping page:
“Please note: While the safety of our teams and customers remains our very top priority, we’ve introduced COVID-19 safety measures that may slightly increase order turnaround times. We’re doing our best to get your order to you as soon as possible, and thank you for your patience and understanding during this extraordinary time.”
However, my order was unaffected by this. I received my glasses 10 days after the order was placed. It took about 6 days for them to process my order (this includes cutting my lenses, making the glasses, and packaging them). Then it took another 4 days to ship via USPS.
I was able to track the entire process within my account on the Warby Parker website and app.
Here are the expected shipping times for the various products Warby Parker sells, according to their website.
Note: Orders shipping outside the continental U.S. can take a few extra days to arrive.
Ordering from Warby Parker is easy, whether you decide to use their app or their website. The only thing you'll need beforehand is your current glasses prescription. If you have an eye doctor, they should have this on file. However, it's always best to get a comprehensive eye exam to make sure your prescription is up to date before ordering glasses online. You can schedule an eye exam at Warby Parker or your local eye doctor.
Once your prescription is ready to go, it's time to shop. The first step is to create a customer account. Then there are basically two ways you can try on frames from Warby Parker's online selection. If you want a new set of frames ASAP, you can use their Virtual Try-On app and order a pair right away. Otherwise, you can select five frames and get them sent to you via their Home Try-On Program.
Once you've made your final selections, it's time to order your frames and lenses. Select the frame(s) you've decided upon and confirm the width of the frames. Then you'll be asked to choose your prescription type (single-vision, progressives, non-prescription, or readers). After that, you can add any blue light filtering or light responsiveness for an additional fee if you'd like. The final selection is your lens material. Once you've finished this, you can add your glasses to your cart.
The next step is to upload or find your pupillary distance using their tool. This is as simple as taking a selfie. Then you upload your prescription (if you haven't already) and add it to your order. Then fill out your shipping and billing info, and your order is placed!
Over the next couple of days, Warby Parker will be manually processing your order. Keep an eye out for their emails, as they will contact you in case they need clarification on any part of your order.
I used the app and Virtual Try-On Tool to order my glasses from Warby Parker. Since I'm an Android user, I had to borrow my friend's phone, which was slightly inconvenient, but we actually wound up having fun trying on all the different frames and comparing how we looked in them. I loved the shopping experience on the app.
Overall the ordering process was super easy. I got an eye exam from my local eye doctor and was able to upload the prescription easily. The only part that was a little frustrating was trying to use their pupillary distance calculator on my Android. It seems to work much better on iPhones than Android.
Warby Parker glasses typically get high ratings from online reviews, and I'm not surprised. This was my second pair of Warby Parkers, and I'm extremely satisfied with both pairs I've received from them. They come with a magnetic case, a little pamphlet with care instructions, and a microfiber cloth for cleaning your lenses.
When I took my Warby Parker glasses out of the box, the first thing I noticed was their sturdiness. Warby Parker claims to use the highest-grade materials that they manufacture in-house, and I definitely believe them. My pair of Caldwell's are made from stainless steel and custom cellulose acetate, with akulon-coated screws in the hinges.
The materials are super durable and lightweight. I can tell just by flexing the hinges that they are going to last a long time before I need to readjust them. I've had my old pair of Burke's for over 3 years and never needed to tighten the screws or take them in for an adjustment.
In my opinion, Warby Parker's biggest strength is the quality of their frames. After 3 years, my Burke's look exactly the same as the day I got them, and my new Caldwell frames feel like they're going to last just as long.
Warby Parker lenses are just as high-quality as any others I've had in the past. I opted for the classic single-vision polycarbonate lenses, even though they recommended I upgrade to the 1.67 high-index lenses. I thought they were just trying to upsell me, but now that I have my glasses, I see why they made the suggestion. The lenses are a bit thick and stick out from the super-thin browline. It doesn't bother me at all, but some people may want to take Warby's recommendation and upgrade to the thinner lenses.
All Warby Parker lenses come with free scratch-resistant treatment, anti-reflective coating, UV protection, and superhydrophobic coating (which is supposed to help prevent smudging). I haven't noticed much of a difference in terms of smudge resistance. They seem to be just as prone to smudging as other lenses. But they are easy to clean. I can definitely vouch for the anti-reflective and UV protection. Plus, my 3+ year old lenses don't have a single scratch on them, so I'd say the scratch-resistance is top-notch.
I didn't add blue light filtering or light responsiveness, but from my personal experience with Warby Parker, and after reading hundreds of customer reviews online, I'd expect them to perform up to par.
My experience with Warby Parker customer service was great. To test it, I opened the chat option and was connected quickly with a live associate. I asked some questions about my prescription and frames, and their answers were prompt, knowledgeable, helpful, and kind.
You can access their customer service 7 days a week from 9 a.m. to 10 p.m. E.T. via:
You can also find one of their retail stores and make an appointment, or walk in for help. My first experience with Warby Parker was over 3 years ago in downtown New York City. I remember the store being well-designed, clean, and filled with friendly, knowledgeable staff.
I'd give all my experiences with Warby Parker customer service a 5/5 rating.
The Warby Parker Mobile App has a 4.9 rating with over 200,000 customer ratings on the App Store. I gave it five stars myself. The app is very well designed, both in terms of aesthetics and user experience. I thought it was a great online shopping experience. The biggest downside: it's only available for iPhone users (X and above).
Click here to read my full review of the Warby Parker app.
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